AIHealthcare

Understood Care is an AI-native patient advocacy and Medicare navigation platform that combines dedicated human "Patient Advocates" with its proprietary AI co-pilot, **Ava**, to help Medicare beneficiaries schedule appointments, manage claims and appeals, coordinate care, complete applications, access resources, and overcome administrative barriers to receiving care, at little to no out-of-pocket cost for most Medicare patients. Ava operates behind the scenes to automate error-prone administrative work—including initiating phone calls and waiting on hold, summarizing medical records and call transcripts, drafting communications, recommending resources, conducting web searches, and generating Medicare-compliant documentation—so advocates can focus on high-touch support and care navigation. The service is delivered fully virtually via phone and video, with nationwide coverage for Medicare patients, positioning Understood Care as an emerging infrastructure player in AI-powered care navigation and patient advocacy within the U.S. healthcare system.