LLMs for Health Information Seeking — User Behavior, Trust, and Public Health Implications
OVERVIEWContent
Overview
AI is becoming an increasingly significant part of how adults seek health information, with implications for health literacy, clinical relationships, and public health communication.
UK Adult Health Information Journey
YouGov research finds that AI is becoming part of UK adults' health information journey (article 9). The study examines how adults integrate AI tools — including general-purpose chatbots and health-specific AI — into their process of understanding symptoms, conditions, and treatment options.
Public Health Implications
The mainstreaming of AI health information seeking creates both opportunities (broader access to health knowledge) and risks (misinformation, inappropriate self-diagnosis, delayed care-seeking). This dynamic intersects with concerns about perimenopause misinformation amplified by social media and AI tools (article 1) and the broader landscape of AI self-diagnosis globally (see ai-self-diagnosis-global).